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Red Box Recorders solutions are a unique blend of leading edge technology deployed in a simple, reliable solution, that makes it easy to use, administer and above all low cost in both time and money for an organisation to deploy, operate and maintain. Red Box Recorders are different, the customer can customise the service delivery required to suite their needs, whichever way Red Box Recorders and their partners, such as ICS Ltd, will be on hand to support the solution from concept to performance!
Red Box Recording solutions are deployed for compliance recording in financial banking, evidence disclosure and investigation purposes within police control centres and for quality management and training within control and contact centres. Wherever an indisputable record of a verbal and PC based interactions are required you can be assured Red Box will have a solution that not only meets your operational requirements but also your budget.
The Red Box recording solution has been proven in many hundreds of mission critical application around the world, testifying to the products technology, reliability, resilience and ease of use. With its technologically advanced architecture the solution is capable of recording from many hundreds of VoIP interfaces, traditional telephony and radio connections concurrently - utilising a single server.
This not only offers low footprint, costs, and overheads, it also means that making the system fully resilient is just as simple and cost effective. So whatever your operational need the Red Box solution will deliver, to requirement, on time, within budget and without all of the boxes!
When it comes to VoIP the Red Box solution again leads the way in simplicity and completeness of its solution. The VoIP recording engine allows calls to be recorded over local LAN or WAN with totally automated detection of devices to be recorded, leaving the user a simple task of selecting the required devices from a list. Automation does not stop here, moves ads and changes within the network are tracked and adhered to by the system, meaning once a device is selected for recording, that device (extension number) will always be recorded, even if the routing or location of the device changes.
For more information on Red Box Voice Recording Solutions, contact ICS today.